Introduction

Solo SPA ("we", "our", or "us") operates solo-spa-eg.com and provides massage, spa, and beauty services in Sharm El Sheikh, Egypt. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, contact us, or book our services.

Information We Collect

We may collect the following information when you interact with our website or services:

• Contact details such as your name, email address, phone number, and country code.
• Booking details such as preferred date, time, hotel name, room number, and number of guests.
• Messages you send through our contact or booking forms.
• Technical data such as IP address, browser type, device information, and pages visited.
• Cookie and analytics data that help us understand how visitors use our website.

How We Use Your Information

We use the information we collect to:

• Respond to inquiries and booking requests.
• Confirm appointments and communicate about our services.
• Improve our website, customer experience, and marketing performance.
• Maintain website security and prevent abuse or spam.
• Comply with legal obligations when required.

Cookies and Analytics

Our website may use cookies and similar technologies to remember preferences, measure traffic, and improve performance. Third-party tools such as analytics, advertising, or social media platforms may also set cookies when you interact with embedded content or linked pages. You can control cookies through your browser settings, although some website features may not work correctly if cookies are disabled.

Sharing Your Information

We do not sell your personal information. We may share limited data only when necessary with:

• Service providers that help us operate the website, email delivery, hosting, or analytics.
• Communication platforms such as WhatsApp when you choose to contact us through them.
• Legal or regulatory authorities if required by applicable law.

Data Retention

We keep personal information only for as long as needed to respond to your request, provide our services, resolve disputes, and meet legal or operational requirements. Contact form submissions and booking inquiries are retained for a reasonable period unless you ask us to delete them earlier, subject to any legal obligations.

Your Rights

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal information. You may also ask us to limit or object to certain processing activities. To exercise these rights, contact us using the details below.

Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure.

Third-Party Links

Our website may contain links to third-party websites or social media pages such as Facebook, Instagram, TikTok, and YouTube. We are not responsible for the privacy practices of those external sites and encourage you to review their policies separately.

Children's Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us so we can remove it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes are published means you accept the revised policy.

Contact Us

If you have questions about this Privacy Policy or how we handle your data, contact Solo SPA:

• Email: info@solo-spa-eg.com
• Phone: +201040002450
• Locations: Nabq Area and Il Mercato Street, Sharm El Sheikh, Egypt