Introduction

This Cancellation & Refund Policy explains how Solo SPA handles appointment cancellations, rescheduling, and refunds for massage, spa, and beauty services booked through solo-spa-eg.com, WhatsApp, phone, or in person at our branches in Sharm El Sheikh, Egypt.

Booking Confirmation

A booking request is confirmed once Solo SPA contacts you and agrees on the service, date, time, and location. Until confirmation, a request is not a guaranteed appointment. Payment may be collected in advance, as a deposit, or in full at the spa, depending on the service and agreement at the time of booking.

Cancellation Policy

You may cancel or reschedule a confirmed appointment by contacting Solo SPA as early as possible:

• Free cancellation or rescheduling: notify us at least 24 hours before the appointment start time.
• Late cancellation: if you cancel less than 24 hours before the appointment, Solo SPA may charge a late-cancellation fee of up to 50% of the booked service value, or deduct that amount from any prepaid payment or deposit.
• No-show: if you do not arrive and do not notify us, the full prepaid amount or deposit may be non-refundable, and the appointment slot may be released.
• Same-day bookings: appointments booked within 24 hours of the start time may have limited cancellation flexibility; we will explain the terms when confirming.

How to Cancel or Reschedule

To cancel or change a booking, contact us using any of the channels below and include your name, booking date/time, branch, and service:

• WhatsApp: +201040002450
• Phone: +201040002450
• Email: info@solo-spa-eg.com
• In person at our Nabq or Il Mercato branches during opening hours.

Refund Policy

Refunds are handled as follows:

• If you cancel at least 24 hours before the appointment, any prepaid amount or deposit for that booking is eligible for a full refund, or you may transfer the value to a new appointment.
• If you cancel less than 24 hours before the appointment, prepaid amounts may be partially refunded after any applicable late-cancellation fee, or kept as credit for a future booking within 90 days.
• No-show bookings are generally not eligible for a refund.
• If Solo SPA cancels your appointment for any reason (for example staff unavailability or operational issues), you will receive a full refund of any prepaid amount, or a free reschedule to a suitable alternative time at your choice.
• Completed services that were delivered as booked are not eligible for a refund. If you are unsatisfied with a service, contact us within 48 hours so we can review the case and offer a fair remedy where appropriate.

Refund Method and Timing

Approved refunds are returned through the original payment method when possible, or by another mutually agreed method. Processing may take 3–14 business days depending on your bank or payment provider. Solo SPA will confirm the refund amount and method once your cancellation request is reviewed.

Gift Cards and Packages

Gift cards and prepaid packages are subject to the terms stated at purchase. Unused gift-card or package value may usually be rescheduled according to this cancellation policy. Cash refunds for gift cards or packages are only available where required by law or expressly agreed in writing at the time of purchase.

Changes to This Policy

We may update this Cancellation & Refund Policy from time to time. The latest version will always be published on this page with an updated effective date. Continued use of our booking services after changes are published means you accept the revised policy.

Contact Us

For cancellation, rescheduling, or refund requests, contact Solo SPA:

• Email: info@solo-spa-eg.com
• Phone / WhatsApp: +201040002450
• Locations: Nabq Area and Il Mercato Street, Sharm El Sheikh, Egypt